www.4officeautomation.com FAQs

Can Emailunlimited verify email addresses before emails are sent?

2010-06-27T00:48:00+10:00

EmailUnlimited checks if email addresses are syntactically correct before it submits them for delivery.

Other than that, the only way to verify email addresses is to send an actual mailing.

There may be programs that claim to "verify" email address lists by pretending to send an email, however, all they do is ensure that your email address and IP are being blocked.

How do I upgrade/downgrade my subscription?

2010-06-27T00:38:26+10:00

If you would like to upgrade or downgrade your EmailUnlimited with RapidDelivery subscription, please submit a new ticket and we will be glad to change your account accordingly.

Can I send emails through MAPI and Outlook?

2010-06-27T00:50:23+10:00

EmailUnlimited delivers all outgoing email through our network of RapidDelivery servers. Earlier versions of EmailUnlimited supported delivery through MAPI and SMTP, however, it did not work very well, so we dropped it.

My ISP does not allow me to use SMTP servers. How can I send email anyway?

2010-06-27T00:35:14+10:00

More and more ISPs nowadays forbit their customers to use SMTP servers other than their own.

Using EmailUnlimited with RapidDelivery, however, you can easily get around this limitation.

The EmailUnlimited with RapidDelivery works like the following:

First, you create your email message and select your list of email addresses, all on your desktop computer. When you click on the Send button, EmailUnlimited will automatically create a package of your email and your address list and submit it to the RapidDelivery server. Since the RapidDelivery server is not an SMTP server, you ISP cannot block it.

Afterwards, our RapidDelivery server will automatically take of the actual email merge and delivery tasks. Your ISP wont even notice that you are sending emails.

If you need to send a lot of emails, go to sign-up for EmailUnlimited with RapidDelivery on http://www.4officeautomation.com/EmailUnlimited/purchase.asp

I have sent two test mailings, but only on the first mailing the message arrived

2010-06-27T00:40:18+10:00

So you have sent two test mailings, both to your own email address.

Let me ask you: did you test the unsubscribe link feature of EmailUnlimited?

If yes, most likely, your second email has not been sent because it your email is now listed in our do-not-email list.

We take unsubscribe requests very seriously, in case you would like your email address to be removed from the do-not-email list, please contact support.

How can I check my RapidDelivery account balance?

2010-06-27T00:30:34+10:00

You can check your RapidDelivery account balance by clicking on Option and select Manage Email Accounts. Double-click on your RapidDelivery Account and then select the link "Usage Statistics" to see how many emails you have left in your account.

How can I cancel a RapidDelivery mailing?

2010-06-27T00:34:54+10:00

If you would like to cancel a mailing that you have submitted to the RapidDelivery server, select your campaign and click on View Sent Items and Reports. Select your mailing, and click on Cancel Mailing in the tool bar.

Please note: if you have not setup your mailing to be delivered on a specifiy time and date, after submitting the mailing the RapidDelivery server will immediately start delivering your mailing. If you have a small mailing of less than 10,000 recipients, most of the emails may already be delivered only a few minutes after you have submitted the mailing.

My contact list has 1539 records, but only 1349 emails have been sent. Why that?

2010-06-27T00:42:42+10:00

Most likely, your list of contacts contain several duplicate entries. If there are duplicate entries, by default EmailUnlimited will only send the email to the first of your duplicate contacts so that your recipients inbox wont be swamped by duplicated messages.

There is an option available to setup EmailUnlimited to deliver duplicate emails to duplicate contacts, e.g. in case you have a list of people in which many people share their inboxes with other people.

How do I cancel my subscription?

2010-06-27T00:37:22+10:00

If you really want to cancel your subscription, please submit a new ticket to support mentioning your name, RapidDelivery username and your tracking ID.

Is there any minimum subscription?

2010-06-27T00:36:52+10:00

Your EmailUnlimited subscription is always a monthly subscription that you may cancel anytime. There are no minimum terms and committments.

Disable Outlook Security Screens

2010-06-27T00:28:46+10:00

If you are nagged by Outlook Security Screens, click on Options and select Manage Email Accounts... Select Microsoft Outlook 1998/2000/XP/2003 and click on Change Account...

Make sure that the checkbox labeled Bypass Outlook Security is enabled. Afterwards, the Outlook security screens should not be displayed again.

Also make sure that are using Emailunlimited 7.5.5 or better. You can upgrade your version on http://www.4officeautomation.com/EmailUnlimited/updates.htm

EmailUnlimited Quits Automatically

2010-06-27T00:19:34+10:00

Most likely, the solution to this problem is rather simple:

EmailUnlimited has a built-in function for people who like to use EmailUnlimited in combination with Task Scheduler that automatically shut EmailUnlimited down after processing all automated tasks.

You can easily turn-off this option by selecting Automated Tasks in the Menu Bar and choosing on Preferences. Then disable the option labeled Exit after checking and click on Ok to save changes.

This will keep EmailUnlimited from automatically exiting in the future.

In case this article does not solve the problem, please contact support.

19.2: An error occured while trying to load follow up lists: 62 Input past end of file

2010-06-27T00:33:50+10:00

This error messages occurs in EmailUnlimited versions prior to 7.5 when the program tries to load the campaign data.

EmailUnlimited 7.5 contains a completely revised campaign management that fixes that problem, for that reason, it is recommended to update to EmailUnlimited 7.5 or newer.

Help function and reports don't work

2010-06-27T00:56:11+10:00

Both, the Help button/menus and the reporting buttons are supposed open an Internet browser.

It looks like there is a problem launching your Internet Explorer or other default Internet browser..

Go to the Windows Control Panel, open the Internet options, re-select your default Internet browser and then try again..

DlgMatchFields.Initialize: Object variable or with block variable not set

2010-06-27T00:41:13+10:00

This error message occurs when you try to import Microsoft Outlook Contact lists into EmailUnlimited using the Address List Editor if you have EmailUnlimited 7.5.9 or older.

Please upgrade to EmailUnlimited Version 7.5.10 or newer on http://www.4officeautomation.com/EmailUnlimited/Updates.htm